IELTS Letter topic: A complaint about a purchase made online

As an IELTS writing instructor, I am often asked by my students what the secret is to successful writing.

IELTS Letter, topic: A complaint about a purchase made online

You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:

– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.

Dear Sir or Madam,

I am writing this letter to express my disappointment with a recent purchase on your online store, order number #7298883. I ordered a set of soccer equipments that were advertised on your site as a package including 3 pairs of socks and a pair of soccer boots. However, on their arrival I found out that there were only 2 pairs of socks. In addition, there were scratches on the boots that suggest that they had been used before and returned to your store.

I have since found the same offer on another website and will be returning the packages to your office. I have read the refund policy, and as I am dissatisfied with the product, I would like to request a return of all fees paid, as well as the postal and packaging fees. Should you have any questions, you can contact me via email, my address is

I look forward to a swift resolution to this matter.

Thanks for your time,
Raymond Jose

The student has sufficiently addressed all the points in the task statement. The information is organized well and conveyed coherently. The paragraphing of the letter is fine. Even though some minor grammatical errors are present in this letter, it is a very good one, and seems worthy of Band 8.

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